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Return / Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for A full refund or an exchange. Please see below for more information on our return policy. Please see below for more information on our return policy.

Returns

All returns must be postmarked within 90 days of the purchase date. All returned items must be in new and unused condition.

Return Process

To return an item, please email customer service at support@basicinvite.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and [include your proof of purchase / the return form provided / other], and mail your return to the following address:
Basic Invite.com
Attn: Returns
RMA #
109 N 300 W
Washington, Utah 84780
USA

Return shipping charges will be paid or reimbursed by us. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 3 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

Before reaching out be sure your order qualifies:
All returns must be postmarked within 90 days of the purchase date. All returned items must be in new and unused condition.

  • The order did not have an active photo warning.
  • The event has not been canceled or moved.
  • The order does not contain any misspellings of names or locations.
  • In the event your order does not qualify for a return or a free reprint, we will offer you a generous 75% reprint discount.

Questions

If you have any questions concerning our return policy, please contact us at:
1.800.705.1243
support@basicinvite.com